The Acelera Group

The Mismanagement of Customer Loyalty )
  August 6th, 2002 
In this issue
  • Networking Alert!
  • A quick networking tip
  • The mismanagement of customer loyalty
  • Upcoming topics
  • About the Acelera Group
  • Share this newsletter


  • Through the Acelera Flash, we provide coverage of the best networking events in the Boston area...and much more. We will also share our sales and marketing tips and tidbits so that you can grow your business more quickly.

    At the Acelera Group, we're all about helping clients to build profitable revenue streams and are constantly working on ways to do this more effectively. Right now, for instance, we're working on fine-tuning a demand generation program that has shown 25-50% response rates.

    Networking Alert!

    We attend a lot of networking, educational and related events in the Boston area...and hear about a lot more. Only a few are worth the time and effort, and we list our favorites here.

    A couple of great networking opportunities are coming up over the next couple of weeks, including:

    • Wired Capital Venue - Private Equity Forum Thursday, August 15th. This is an opportunity to network with a great mix of entrepreneurs, angel investors, VCs, and related service providers.
    • Certified Networker Program: Networking Workshop - Learn How to Get Great Referrals Thursday, August 29th. Attend this workshop and learn how to generate high quality referrals for your business!

    We would be remiss if we didn't give you heads-up on two great upcoming conferences. The first is being put on as a joint venture between our dear friends at Effective Marketing, Inc. and DCI.

    • Please be sure to mark your calendar for the New Era Marketing Strategies Conference - Direct Route to Results for Business to Business Marketing, scheduled for September 30 - October 2, in Boston.
    • For those of you involved in the marketing of IT services, you should plan to attend ITSMA's Annual Marketing Services/2002 Conference - "Marketing's Mandate in Driving Growth", scheduled for mid- October in Atlanta, GA.

    Learn more about these events and others....

    A quick networking tip
    Not getting enough referrals through your networking? Perhaps you're not giving enough!

    Huh?

    Yep...if you want your networking to be truly productive, you should follow the principle of Giver's Gain.

    Simply put - the more you give, the more you receive in return.

    Many people go to networking events to find prospects, to sell, to pitch their products or services to these prospects. Unfortunately, since few people attend networking events to be sold something, the sellers find no ready audience.

    A more appropriate networking goal would be to identify other people who work with clients similar to yours and to build relationships with them. After all, they're not going to open their rolodex for you after a quick five minute discussion at a mixer.

    Spend a little time at the event determining whether you have reason to meet again...then when you do meet, offer to help the other person. Once you've done that...and followed through...he or she will ask what they can do for you.

    Bingo!

    Now all you need to do is to give him or her the tools for a great referral...but that's a topic for another column!

    Learn more about effective networking... »

    The mismanagement of customer loyalty
    The July issue of the Harvard Business Review provides an important caution regarding the industrywide drive toward building greater customer loyalty.

    In essence, the article warns that customer loyalty does not guarantee higher profitability. In fact, in their analysis, the authors found that some longstanding customers offer lower profitability than newcomers!

    This article should provide a wake-up call to any organization singing the loyalty mantra. You need to look beyond customer longevity to determine whether particular clients or groups of clients offer profitability.

    The selection and recruiting of the "right" customers directly dictates the ultimate potential profitability of the company. Choose the right customers and you're all set. Choose the wrong customers and they'll drag you down!

    Learn more about CRM and customer profitability »

    Upcoming topics
    Later this month we'll explore the question:

    When is a prospect not a prospect?

    No, this isn't a riddle...We'll take a look at the process of identifying quality prospects and how the issue of prospect quality affects sales forecasting and company profitability.

    About the Acelera Group
    The Acelera Group plans and manages the marketing initiatives to fill your sales pipeline with high quality prospects, leading to repeatable business and higher profitability.

    In focusing on the intersection of your core competency and market opportunity, we help you to maximize market, revenue and profit opportunities. While this may sound like strategy work, we focus on the hands-on implementation of the marketing initiatives.

    Right now we're offering a special demand generation program that has proven to be highly effective in identifying quality prospects and in launching the selling process with them.

    If you're interested in growing your business more quickly and profitably, please contact us at 617.737.7100 to schedule an initial discussion. We look forward to talking with you!

    To contact us... »

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